Credit Card, Outsource Management - Land and Houses Bank Public Company Limited

• Manage and oversee outsourcing vendors related to credit card production, card person packaging, delivery, and statement printing.
• Ensure vendor’s quality and compliance in credit card operations to comply with SLAs and quality standard, information security requirement, regulatory standards, and card scheme rules, while supporting customer experience and operational efficiency.
• Ensure effective communication and seamless integration of outsourced processes.

• Process for card production and document printing vendor selection (if required)
• Ensure outsourced processes comply with local regulations, internal policies, and card scheme rules.
• Design card production, statement & other documents printing processes and reports together with all related internal parties and vendors
• Provide user requirements of card production, statement & other documents printing
• Review, feedback and collaboration with internal relevant teams and external vendors to confirm the functional specifications
• Prepare test data, test cases / scenarios
• Perform UAT and raise the defects during the testing period
• Collaborate with internal teams (e.g., IT, compliance, operations) to support system testing and address operational issues
• Prepare documentation and procedures related to card production, statement & other documents printing and others (if any)
• Ensure compliance with credit card scheme
• Collaborate with internal teams (e.g., IT, compliance, operations) to ensure smooth integration of outsourced services.

• Supervise and monitor the performance of outsourcing vendors, including card production, settlement, billing, and customer service.
• Prepare card production & document printing reports, and other necessary reports to provide regular updates to management
• Assist in audits and provide necessary documentation for regulatory or internal reviews.
• Conduct regular vendor reviews and ensure adherence to agreed-upon service levels and KPIs.
• Identify and resolve operational issues related to outsourced activities in collaboration with vendors.
• Ensure outsourced processes comply with local regulations, internal policies, and card scheme rules.
• Ensure compliance with credit card scheme
• Maintain policies and procedures for vendor management.
• Maintain documentation and procedures related to card production, statement & other documents printing and others (if any)
• Contribute to system enhancement and project implementation

LH BANK
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Opportunity for a Compelling Change For the Better

Why not? When it is refreshing enough!! From the country is largest asset-based and most secured property developer with the highest market share, to forming an integrated financial institution with top notch expertise in Time Deposit, Housing Loan, Factoring, Corporate

Be a part of this novelty where people are our prime assets and every path taken by you is full of growth and success opportunities.

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