Course Consultant Team Lead - Lingoace (Thailand) Co., Ltd.

Team Leadership & Performance Management

·         Lead, motivate, and manage a team of at least 8 Course Consultants on a day-to-day basis

·         Set individual and team KPIs aligned to monthly and quarterly sales targets

·         Conduct regular 1-on-1 check-ins and team huddles to monitor progress and address performance gaps

·         Identify underperformers early and implement structured coaching or performance improvement plans (PIPs) where necessary

·         Recognise and reward high performers to sustain morale and team engagement

 

Sales Target Ownership

·         Take full ownership of the team's collective sales targets, including revenue, conversion rates, and enrolment numbers

·         Monitor daily, weekly, and monthly sales pipelines to ensure the team is on track

·         Step in to support high-value or complex deals where needed, without routinely carrying a personal quota

·         Collaborate with the Sales Manager on forecasting and territory planning

 

Coaching & Capability Development

·         Observe and evaluate consultants' telesales calls, messaging interactions, and customer handling techniques

·         Deliver structured coaching sessions to improve pitch quality, objection handling, and closing effectiveness

·         Onboard and ramp new Course Consultants, ensuring they meet productivity milestones within the first 30–60 days

·         Share best practices across the team and foster a culture of continuous improvement

 

Reporting & Analytics

·         Ensure the team maintains accurate and timely updates in the Sales Reporting Tool

·         Produce weekly and monthly performance reports for management, covering team KPIs, pipeline health, and individual consultant metrics

·         Analyse sales data to identify trends, conversion bottlenecks, and opportunities for process improvement

·         Surface insights and recommendations to the Sales Manager to support data-driven decision-making

 

Operations & Compliance

·         Ensure team adherence to company policies, sales processes, and customer communication standards

·         Coordinate team attendance at marketing events and campaigns as required

·         Liaise with the marketing and product teams to relay customer feedback and field intelligence

·         Handle any escalated customer complaints or sensitive enquiries that require supervisory intervention

·         required

·         Minimum 3–5 years of telesales or inside sales experience, preferably in education, edtech, or consumer services

·         At least 1–2 years of experience in a team lead, supervisory, or senior sales role

·         Demonstrated track record of meeting or exceeding sales targets

·         Strong coaching and people development skills — able to build capability, not just manage numbers

·         Proficiency in CRM or sales reporting tools

·         Excellent communication skills in Thai; working proficiency in English is an advantage

·         Highly organised with strong attention to data accuracy and reporting discipline

·         Experience in the education industry or working with parents and students is a strong plus

LingoAce is on a mission to build a world where young learners can pursue excellence without borders. We believe education can open a world of opportunities and children should not be limited by their geography. Headquartered in Singapore, we built an award-winning online language learning platform for children to learn Mandarin Chinese or English. We have since expanded to teaching math and music. Today, we have taught nearly 10 million classes worldwide to students in more than 100 countries and regions.