Operations Manager - บริษัท อาร์ค อินไซท์ จำกัด
บริษัท อาร์ค อินไซท์ จำกัด · กรุงเทพมหานคร
- Location
- กรุงเทพมหานคร
- Salary
- ขึ้นอยู่กับคุณสมบัติ
- Job Type
- งานประจำ
- Work Type
- Onsite
- Education
- ปริญญาตรีหรือสูงกว่า
- Posted
- 19/10/2026
Responsibilities
- Oversee daily onsite support operations and service delivery
- Manage operational performance, SLA, and service quality
- Lead and coordinate onsite engineers, team leads, and project teams
- Collaborate with Network, Infrastructure, Security, and Development teams
- Handle escalation management and major incident coordination
- Identify operational risks and implement improvement plans
- Ensure compliance with security standards and company policies
- Support customer communication and maintain strong client relationships
- Drive process improvement, documentation, and operational best practices
- Support audit, compliance, and business continuity activities
Qualifications
Qualifications
- Bachelor’s degree in IT, Business Administration, Management, or related fields
- Minimum 8–10 years of experience in SI Operations, IT Support Operations, or Service Delivery Management
- Strong understanding of enterprise IT infrastructure and operational workflows
- Experience managing onsite support teams and customer-facing operations
- Familiar with SLA management, incident management, and escalation handling
- Knowledge of IT Security and compliance standards such as ISO27001, PDPA, or PCI-DSS is an advantage
- Strong leadership, communication, and problem-solving skills
- Able to work under pressure and manage multiple priorities
Preferred Skills
- Experience in System Integration (SI) business
- Knowledge of Contact Center environments
- Experience handling enterprise customers and regional projects
- Strong stakeholder and vendor management skills
Benefits
- กองทุนสำรองเลี้ยงชีพ
- การฝึกอบรมและพัฒนาพนักงาน
- ค่าทำงานล่วงเวลา
- ค่าทำฟัน
- เงินช่วยเหลือฌาปนกิจ
- ท่องเที่ยวประจำปี
- เที่ยวประจำปี หรือเลี้ยงประจำปี
- โบนัสตามผลงาน/ผลประกอบการ
- โบนัสประจำปี
- ประกันสังคม
- ประกันสุขภาพ
- ประกันอุบัติเหตุ
- ลาบวช
About บริษัท อาร์ค อินไซท์ จำกัด
Headquartered in Singapore, Ark Insights (Thailand) is a pioneer specializing in Contact Centre Outsourcing. The Call Centre is at the heart of your business, so it is essential that you are able to eliminate downtime whilst boosting performance at all times. We recognize that a good design is simply not enough on its own and that the hard work really begins when you start using our facility. Building on the knowledge and expertise within our business that comes from almost 30 years of operating within the marketplace, our Data Centre Facilities Management (DCFM) team delivers a scalable and professional range of services aimed solely at providing critical data centre solutions. Ark Insights Centre Facilities Management is designed to meet the challenges of maintaining, operating and managing complex and high performing data/voice centres now and in the future. Underpinned by Call Centre specific and fully integrated tools and software our systems and processes support the key elements of critical facilitiesmanagement throughout the lifecycle of your Centre.
288/3 Soi Rung Rueang, Samsen Nok, Huai Khwang, Bangkok 10310
Chantima
0-2159-8855
