Air Import Customer Service Assistant Manager Base on RK Biz Office (Rom Klao) - บริษัท เคดับบลิวอี-คินเทซึ เวิลด์ เอ็กซเปรส (ประเทศไทย) จำกัด

Air Import Customer Services Assistant Division Manager Responsibilities

- Providing help and advice to customers on company's products & services

- Communicating courteously with customers by telephone, email, letter and face to face

- Keeping accurate records of discussions or correspondence with customers

- Producing written information for customers.

- Good with computer software skill

- Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants or customer service officers

- Handling customer complaints or any major incidents

- Developing feedback or complaints procedures

- Issuing refunds or compensation report to top management & communicate to customers

- Analyzing statistics or other data to determine the level of customer service

- Improving customer service procedures, policies and standards

- Education : Bachelor' degree in related field of logistics.

- Year of experience : At least 5 years experienced in a Air Import Customer Service.

- Excellent in English with TOEIC more than 600 scores or equivalent. 

- Excellent mathematical skills and attention to detail.

- Ability to implement training.

- Ability to manage large groups of people.

- Computer skills, including internet navigation, and various office