• Oversee daily onsite support operations and service delivery
• Manage operational performance, SLA, and service quality
• Lead and coordinate onsite engineers, team leads, and project teams
• Collaborate with Network, Infrastructure, Security, and Development teams
• Handle escalation management and major incident coordination
• Identify operational risks and implement improvement plans
• Ensure compliance with security standards and company policies
• Support customer communication and maintain strong client relationships
• Drive process improvement, documentation, and operational best practices
• Support audit, compliance, and business continuity activities

• Bachelor’s degree in IT, Business Administration, Management, or related fields
• Minimum 8–10 years of experience in SI Operations, IT Support Operations, or Service Delivery Management
• Strong understanding of enterprise IT infrastructure and operational workflows
• Experience managing onsite support teams and customer-facing operations
• Familiar with SLA management, incident management, and escalation handling
• Knowledge of IT Security and compliance standards such as ISO27001, PDPA, or PCI-DSS is an advantage
• Strong leadership, communication, and problem-solving skills
• Able to work under pressure and manage multiple priorities

1. Experience in System Integration (SI) business
2. Knowledge of Contact Center environments
3. Experience handling enterprise customers and regional projects
4. Strong stakeholder and vendor management skills

Ark Insights Co., Ltd

Headquartered in Singapore, Ark Insights(Thailand) is a pioneer specializing in Contact Centre Outsourcing.

Centre Facilities Management

The Call Centre is at the heart of your business, so it isessential that you are able to eliminate downtime whilst boosting performanceat all times. We recognize that a good design is simply not enough on its ownand that the hard work really begins when you start using our facility.Building on the knowledge and expertise within our business that comes fromalmost 30 years of operating within the marketplace, our Data Centre FacilitiesManagement (DCFM) team delivers a scalable and professional range of servicesaimed solely at providing critical data centre solutions. Ark Insights CentreFacilities Management is designed to meet the challenges of maintaining,operating and managing complex and high performing data/voice centres now andin the future. Underpinned by Call Centre specific and fully integrated toolsand software our systems and processes support the key elements of criticalfacilities management throughout the lifecycle of your Centre.

ITIntegration Services And Solutions

Strategic partnership with leadersinbound, outbound and networking companies, ARK Insights broker the best foryour business IT needs. Armed with mobility-enabled enabling businessapplication, ARK Insights is your preferred partner.