Sea Freight Customer Service Officer (FCL) - บริษัท เอ็กคู่ เวิลด์ไวด์ (ประเทศไทย) จำกัด

1. Customer Service & Shipment Coordination

·         Receive and process customer booking instructions for FCL export shipments.

·         Coordinate shipment details, including vessel schedule, cut-off time, ETD, routing, and required shipping instructions.

·         Provide timely shipment updates and respond to customer inquiries throughout the shipment process.

·         Monitor shipment status and proactively communicate any changes, delays, or operational issues to customers.

·         Coordinate with customers regarding special requirements, amendments, and shipment-related matters.

2. Export Shipment Operations

·         Coordinate with Shipping Lines / Carriers to arrange vessel space and confirm bookings.

·         Coordinate with internal Operations, Documentation, Pricing, Sales, and other relevant departments to ensure smooth shipment handling.

·         Follow up container release, empty container pick-up, loading, CY cut-off, SI cut-off, and vessel departure.

·         Coordinate with trucking and customs clearance teams where required.

·         Monitor shipment progress from booking confirmation through vessel departure.

3. Shipping Documentation

·         Collect and verify shipping instructions and required export documents from customers.

·         Coordinate preparation and submission of Shipping Instruction (SI), VGM, Bill of Lading (B/L), and other relevant shipping documents.

·         Check shipping documents for accuracy and completeness before submission to carriers or relevant parties.

·         Coordinate B/L amendments and resolve documentation discrepancies in a timely manner.

·         Ensure documentation is completed in accordance with customer requirements and carrier deadlines.

4. Communication & Coordination

·         Act as the main contact point for customers regarding assigned FCL export shipments.

·         Coordinate effectively with overseas agents, shipping lines, suppliers, and internal teams.

·         Escalate operational issues or potential shipment delays to the supervisor/manager and relevant stakeholders.

·         Maintain good working relationships with customers and business partners.

5. Billing & Shipment Closing

·         Coordinate with Finance/Billing teams to ensure accurate and timely shipment billing.

·         Verify relevant shipment charges, arrange the payment to shipping lines and vendors and supporting documents where required.

·         Follow up outstanding shipment-related documents and ensure shipments are properly closed in the system.

6. System & Reporting

·         Prepare shipment status reports and other reports as assigned.

·         Ensure all shipment records and customer communications are properly maintained.

7. Compliance & Service Quality

·         Ensure all export shipments are handled in compliance with company procedures, customer requirements, carrier regulations, and applicable laws.

·         Maintain a high level of service quality and accuracy.

·         Identify operational issues and propose improvements to enhance customer service and shipment efficiency.

• Thai Nationality
• Male / Female
• Age between 22-35 years old
• Bachelor’s degree in Business Administration International Transport, Business Administration Logistics
• Good command in written and spoken English
• Computing skill, Excel, Word, Outlook, Internet
• Good communication both internal and external, interpersonal relation, ability in teamwork
• Working experience in freight forwarder at least 1 year