Customer Service Officer - Mloptic (Thailand) Co., Ltd.

Responsible for handling customer complaints, tracking and handling complaint results, conducting customer satisfaction surveys, conducting customer analysis, establishing customer relationships, and digging up user needs

Establish a good cooperative relationship with customers and the same industry, establish and improve customer information files.

In-depth understanding of the industry to grasp the latest sales information to provide a business and technical development strategy basis for the company responsible for customer service satisfaction results.

According to the customer's various needs, formulate the customer's sales target and profit target and submit for approval.

Responsible for effective implementation of after-sales service, visit customers regularly and irregularly.

Timely understanding and communication to deal with delivery and quality issues and customers' potential needs.

Bachelor’s degree in a major in optics / English / international trade or science and engineering

International trade, organization, hospitality

Overseas training

ISO9001 and ISO13485

Proficiency in Microsoft Office

Excellent interpersonal and communication skills, good  presentation 

Strong communication skills in English (speaking, writing, and reading)  

Good customer management

Flight forwarder experiences