Flash Express is Hiring_Customer Support Specialist(Chinese Speaking)_[475189] - Flash Express Co., Ltd.

I. Customer Liaison & Daily Operations

• Serve as the primary point of contact for key accounts, maintaining relationships and ensuring customer satisfaction;
• Respond promptly and accurately to customer inquiries through multiple channels, and handle complaints (delivery delays, lost/damaged packages, etc.);
• Coordinate with internal teams (Network, Quality Control, Warehouse) to resolve issues, and coordinate pickup and delivery schedules to ensure on-time delivery.

II. Sales Support & Performance Achievement

• Support the achievement of store order volume targets, and participate in new customer acquisition, lost customer recovery, promotional campaigns, and new client development;
• Develop KA customers based on customer needs;
• Verify customer payments and track payment collection rates.

III. Market Analysis

• Produce monthly market summary reports (services, franchisees, campaigns, etc.);
• Identify trends in customer feedback, propose improvement suggestions, and provide strategic support to internal teams.

IV. Data & Reporting

• Prepare daily/weekly customer service metric reports (complaint volume, resolution time, etc.);
• Analyze feedback trends, deliver actionable improvement plans, and regularly report on customer operations and payment collection progress.

• Bachelor's degree or above;
• 1-2 years of experience in sales or customer service, logistics industry background preferred;
• Fluent in Chinese, with strong Chinese listening, speaking, reading, and writing skills;
• Sales mindset, customer service awareness, and market sensitivity;
• Strong communication and coordination skills, as well as report-writing capabilities.

Flash Express Co., Ltd. is a new venture setup in September 2017. We are in the business of last mile delivery. The company has ambitious plans to expand their service all over Thailand and is looking to seek qualified candidates for the positions listed below.