Air Import Customer Service Assistant Manager Base on RK Biz Office (Rom Klao) - KWE-Kintetsu World Express (Thailand) Co.,Ltd.

Air Import Customer Services Assistant Division Manager Responsibilities

- Providing help and advice to customers on company's products & services

- Communicating courteously with customers by telephone, email, letter and face to face

- Keeping accurate records of discussions or correspondence with customers

- Producing written information for customers.

- Good with computer software skill

- Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by customer service assistants or customer service officers

- Handling customer complaints or any major incidents

- Developing feedback or complaints procedures

- Issuing refunds or compensation report to top management & communicate to customers

- Analyzing statistics or other data to determine the level of customer service

- Improving customer service procedures, policies and standards

- Education : Bachelor' degree in related field of logistics.

- Year of experience : At least 5 years experienced in a Air Import Customer Service.

- Excellent in English with TOEIC more than 600 scores or equivalent. 

- Excellent mathematical skills and attention to detail.

- Ability to implement training.

- Ability to manage large groups of people.

- Computer skills, including internet navigation, and various office

Kintetsu World Express (Thailand) is one of the world’s leaders in Freight Forwarder for Air Cargo / Ocean Freight and Logistics services with over 300 offices throughout the globe. Due to our continuing expansion, we are looking for highly energetic and motivated persons to join our team in the following positions: