Operations Manager - ARK Insights Co., Ltd
ARK Insights Co., Ltd · Bangkok
- Location
- Bangkok
- Salary
- Depend on qualifications
- Job Type
- Full Time
- Work Type
- Onsite
- Education
- Bachelor's Degree or Higher
- Posted
- 19/10/2026
Responsibilities
- Oversee daily onsite support operations and service delivery
- Manage operational performance, SLA, and service quality
- Lead and coordinate onsite engineers, team leads, and project teams
- Collaborate with Network, Infrastructure, Security, and Development teams
- Handle escalation management and major incident coordination
- Identify operational risks and implement improvement plans
- Ensure compliance with security standards and company policies
- Support customer communication and maintain strong client relationships
- Drive process improvement, documentation, and operational best practices
- Support audit, compliance, and business continuity activities
Qualifications
Qualifications
- Bachelor’s degree in IT, Business Administration, Management, or related fields
- Minimum 8–10 years of experience in SI Operations, IT Support Operations, or Service Delivery Management
- Strong understanding of enterprise IT infrastructure and operational workflows
- Experience managing onsite support teams and customer-facing operations
- Familiar with SLA management, incident management, and escalation handling
- Knowledge of IT Security and compliance standards such as ISO27001, PDPA, or PCI-DSS is an advantage
- Strong leadership, communication, and problem-solving skills
- Able to work under pressure and manage multiple priorities
Preferred Skills
- Experience in System Integration (SI) business
- Knowledge of Contact Center environments
- Experience handling enterprise customers and regional projects
- Strong stakeholder and vendor management skills
Benefits
- Provident Fund
- Staff training and development
- Overtime
- ค่าทำฟัน
- Funeral payment support
- ท่องเที่ยวประจำปี
- Annual trip or party
- Performance/results-based bonus
- Annual bonus
- Social security
- Health insurance
- Accident Insurance
- Ordination leave
About ARK Insights Co., Ltd
ARK Insights Co., Ltd.
Headquartered in Singapore, Ark Insights (Thailand) is a pioneer specializing in Contact Center Outsourcing.
The Call Center is at the heart of your business, so it is essential that you are able to eliminate downtime whilst boosting performance at all times. We recognize that a good design is simply not enough on its own and that the hard work really begins when you start using our facility.
Building on the knowledge and expertise within our business that comes from almost 30 years of operating within the marketplace, our Data Center Facilities Management (DCFM) team delivers a scalable and professional range of services aimed solely at providing critical data center solutions.
Ark Insights Center Facilities Management is designed to meet the challenges of maintaining, operating and managing complex and high performing data/voice centers now and in the future.
Underpinned by Call Center specific and fully integrated tools and software our systems and processes support the key elements of critical facilities management throughout the lifecycle of your Center.
288/3 Soi Rung Rueang, Samsen Nok, Huai Khwang, Bangkok 10310
Chantima
0-2159-8855
Operations ManagerARK Insights Co., Ltd
Operations Manager
4d ago
What you will do
Job Summary
In this Operations Manager role, you will oversee daily onsite support operations and service delivery, focusing on managing operational performance, SLAs, and service quality. You will be responsible for leading and coordinating onsite engineers, team leads, and project teams, collaborating closely with Network, Infrastructure, Security, and Development teams. You will handle escalation management and major incident coordination, identify operational risks, and implement improvement plans. A key part of your role will involve driving process improvement, documentation, and operational best practices to ensure compliance with security standards and company policies, while also supporting customer communication and maintaining strong client relationships.
Responsibilities
- Oversee daily onsite support operations and service delivery
- Manage operational performance, SLA, and service quality
- Lead and coordinate onsite engineers, team leads, and project teams
- Collaborate with Network, Infrastructure, Security, and Development teams
- Handle escalation management and major incident coordination
- Identify operational risks and implement improvement plans
- Ensure compliance with security standards and company policies
- Support customer communication and maintain strong client relationships
- Drive process improvement, documentation, and operational best practices
- Support audit, compliance, and business continuity activities
Qualifications
Qualifications
- Bachelor’s degree in IT, Business Administration, Management, or related fields
- Minimum 8–10 years of experience in SI Operations, IT Support Operations, or Service Delivery Management
- Strong understanding of enterprise IT infrastructure and operational workflows
- Experience managing onsite support teams and customer-facing operations
- Familiar with SLA management, incident management, and escalation handling
- Knowledge of IT Security and compliance standards such as ISO27001, PDPA, or PCI-DSS is an advantage
- Strong leadership, communication, and problem-solving skills
- Able to work under pressure and manage multiple priorities
Preferred Skills
- Experience in System Integration (SI) business
- Knowledge of Contact Center environments
- Experience handling enterprise customers and regional projects
- Strong stakeholder and vendor management skills
Welfare
- Provident Fund
- Staff training and development
- Overtime
- ค่าทำฟัน
- Funeral payment support
- ท่องเที่ยวประจำปี
- Annual trip or party
- Performance/results-based bonus
- Annual bonus
- Social security
- Health insurance
- Accident Insurance
- Ordination leave
About Company
ARK Insights Co., Ltd.
Headquartered in Singapore, Ark Insights (Thailand) is a pioneer specializing in Contact Center Outsourcing.
The Call Center is at the heart of your business, so it is essential that you are able to eliminate downtime whilst boosting performance at all times. We recognize that a good design is simply not enough on its own and that the hard work really begins when you start using our facility.
Building on the knowledge and expertise within our business that comes from almost 30 years of operating within the marketplace, our Data Center Facilities Management (DCFM) team delivers a scalable and professional range of services aimed solely at providing critical data center solutions.
Ark Insights Center Facilities Management is designed to meet the challenges of maintaining, operating and managing complex and high performing data/voice centers now and in the future.
Underpinned by Call Center specific and fully integrated tools and software our systems and processes support the key elements of critical facilities management throughout the lifecycle of your Center.
Location
288/3 Soi Rung Rueang, Samsen Nok, Huai Khwang, Bangkok 10310
Contact person
Chantima
Telephone
0-2159-8855
Website
www.ark-insights.com